WeDidIt FAQs

 

Can From the Heart transfer my page from Fund My Film to WeDidIt?

No, it is too late.  The Fund My Film website has been removed. 

 

Where can I find instructions on how to set up my page?

You can view a webinar which will walk you through the setup and the features of the platform at: https://vimeo.com/385279908

You can also download a setup guide here – https://drive.google.com/file/d/1wZTAXVKdp-zJWjPU_atGaZsX9JnB58ol/view?usp=sharing

For any other questions, please reach out to WeDidIt’s tech support at support@allegiancefundraising.com

 

Do I need to set up new accounting information to receive my donations?

No. WeDidIt is only for From the Heart’s fiscally sponsored filmmakers, so we already have your payment information through your fiscal sponsorship. Please let us know if anything has changed and we can update it. 

 

What is the difference between a Donation Page and a Campaign?

A donation page is for ongoing donations to your project or organization. It’s something you can leave up for as long as you like and direct your donors to for as long as you are raising funds. 

A Campaign page is specifically designed for time limited crowdfunding campaigns, such as a 30 day or 45 day campaign. It actually also is possible to take the time limit off of your Campaign and leave it active indefinitely.  It has a few additional features such as the ability to list incentives for different donation tiers, as well as additional buttons for preset donation amounts. There are a few other design and style differences as well. 

You can have one donation page and multiple campaigns for different purposes.

 

How much are the processing fees / fiscal sponsorship fees? 

The credit card fee runs 2.72% and the From the Heart fee is listed on your contract.

 

Can I put this WeDidIt page on my own website?

There is no way to directly embed your WeDidIt page on your website. We recommend you create a preview of your WeDidIt page and your fundraising campaign on your website and then link it to your WeDidIt page. 

 

Can I change the header at the top or the color scheme?

You can change both of these under “Whitelabel” on the sidebar from your dashboard. You can customize the colors of the headers, buttons, or background. You can also remove the From the Heart header and create your own by clicking “Create My Own Header.” WeDidIt also offers custom design services starting at $250 to make something really unique, or to make your WeDidIt page mirror your website’s styling. There is a video that walks through everything on the Whitelabel page. 

 

Why isn’t my video showing up?

The video player only works with YouTube, Vimeo, and Wistia. Please make sure the video you are trying to embed is hosted on one of these platforms. 

 

Can I also get a PayPal button to receive donations? You do not want to have both PayPal button and a WDI page. Just use one or the other.  Contact Carole Joyce for a button at ceo.avcinc@gmail.com.

 

How do I contact WeDidIt’s tech support?

WeDidIt’s tech support number is (877)858-7654

Their hours are 7am-6pm (CT) M-F 

 

Where do I log into my WeDidIt account?

You can login here: https://wedid.it/users/sign_in

 

Where is my invitation? I didn’t receive it. 

You must have first requested an invitation in order to receive one. Please check your spam folder if you do not see it. If you still do not see it, please contact support@fromtheheartproductions.com and request it again. If you already have a project set up on WeDidIt and would like a second donation page for another project, you will need to provide an alternative email address. It is only possible to have one email associated with one project at a time.

 

Can I show my previous donations from Fund My Film on WeDidIt?

There is no direct way to transfer your previous donations from Fund My Film to WeDidIt. We recommend you just create a section in the main description section of your fundraising page that says something like “Thank you to all of our donors from our Fund My Film campaign, who helped us raise $xxx.” Then you can copy and paste all of their names, donation amounts and comments into WeDidIt

 

How do I edit my donation page once it’s live? 

Login to WeDidIt at https://wedid.it/users/sign_in

From your Dashboard:

To Edit a Donation Page, click “Donation Page” in the sidebar then “Settings” and follow the prompts.

To Edit a Campaign, click “Campaigns” in the sidebar then “List.” Click the pen icon to edit it and follow the prompts. 

 

How do I find the URL for my donation page or campaign?

To find the URL for a Donation Page, click “Donation Page” in the sidebar then “Settings.” You will see the URL listed at the top next to “Preview.”  

To find the URL for a Campaign, click “Campaigns” in the sidebar then “List.” Click the eye icon to open your Campaign page. 

 

Do I need to wait for my campaign to be approved? 

Yes. When you are finished building your campaign page, submit it for approval. Someone from From the Heart will review it and approve it, or let you know if anything needs to be revised. If you need your campaign to go live urgently, please follow up with an email to Caroleleedean@gmail.com after you submit your campaign for approval.