WeDidIt FAQs


Where can I find instructions on how to set up my page?

You can view a webinar which will walk you through the setup and the features of the platform at:

You can also watch a short video on how to set up your donation page at:

You can also download a setup guide here –

For any other questions, please reach out to WeDidIt’s tech support at

How do I set up an account on WeDidIt?

Please email Carole Joyce at to request an invitation to join WeDidIt.

Do I need to set up new accounting information to receive my donations?

No. WeDidIt is only for From the Heart’s fiscally sponsored filmmakers, so we already have your payment information through your fiscal sponsorship. Please let us know if anything has changed and we can update it. 

Can I have simultaneous campaigns on more than one platform at the same time? (i.e. WeDidIt and KickStarter)

Yes, you can have more than one campaigns simultaneously on different platforms, however we recommend running one campaign at a time. It is less confusing for your donors.

What is the difference between a Donation Page and a Campaign?

A donation page is for ongoing donations to your project or organization. It’s something you can leave up for as long as you like and direct your donors to for as long as you are raising funds. 

A Campaign page is specifically designed for time limited crowdfunding campaigns, such as a 30 day or 45 day campaign. It actually also is possible to take the time limit off of your Campaign and leave it active indefinitely.  It has a few additional features such as the ability to list incentives for different donation tiers, as well as additional buttons for preset donation amounts. There are a few other design and style differences as well. 

You can have one donation page and multiple campaigns for different purposes.

Can I or should I have both a Donation and Campaign Page?

Donation and Campaign pages are very similar, but Campaign pages have more functionality and options. 

We generally recommend setting up a Campaign page if possible. You can also set Campaign pages to run without a specific end date, and can hide your fundraising goals and amounts raised. 

You may elect to have a donation page available for your long term passive fundraising, and create a separate Campaign page for if you have specific goals, events, or milestones you need to raise money for. 

Can you give me some examples of WeDidIt pages?

How much are the processing fees / fiscal sponsorship fees? 

If you would like to use the WeDidIt Platform as a fiscally sponsored filmmaker, the total fee is 8%. 

Can I put this WeDidIt page on my own website?

There is no way to directly embed your WeDidIt page on your website. We recommend you create a preview of your WeDidIt page and your fundraising campaign on your website and then link it to your WeDidIt page. 

Can I change the header at the top or the color scheme?

You can change both of these under “Whitelabel” on the sidebar from your dashboard. You can customize the colors of the headers, buttons, or background. You can also remove the From the Heart header and create your own by clicking “Create My Own Header.”

WeDidIt also offers custom design services starting at $250 to make something really unique, or to make your WeDidIt page mirror your website’s styling. There is a video that walks through everything on the Whitelabel page. 

Why isn’t my video showing up?

The video player only works with YouTube, Vimeo, and Wistia. Please make sure the video you are trying to embed is hosted on one of these platforms. 

I’m having technical issues with my WeDidIt Page. 

Please contact WeDidIt’s technical support at for any technical issues. You can also reach them at (877)858-7654. Their hours are 7am-6pm (CT) M-F 

Can you help to promote my crowdfunding campaign or help me raise money? 

We can share about your fundraising campaign and project in our social media, but we cannot raise money on your behalf. We offer many resources to support you in your fundraising efforts, but you are ultimately responsible for building your own audience and running your campaign. 

Please send us information about your campaign to if you’d like us to promote it. 

Can I also get a PayPal button to receive donations? You do not want to have both PayPal button and a WDI page. Just use one or the other.  Contact Carole Joyce for a button at

How do I contact WeDidIt’s tech support?

WeDidIt’s tech support number is (877)858-7654

Their hours are 7am-6pm (CT) M-F 

Where do I log into my WeDidIt account?

You can login here:

Where is my invitation? I didn’t receive it. 

You must have first requested an invitation in order to receive one. Please check your spam folder if you do not see it. If you still do not see it, please contact and request it again. If you already have a project set up on WeDidIt and would like a second donation page for another project, you will need to provide an alternative email address. It is only possible to have one email associated with one project at a time.

How do I edit my donation page once it’s live? 

Login to WeDidIt at

From your Dashboard:

To Edit a Donation Page, click “Donation Page” in the sidebar then “Settings” and follow the prompts.

To Edit a Campaign, click “Campaigns” in the sidebar then “List.” Click the pen icon to edit it and follow the prompts. 

How do I find the URL for my donation page or campaign?

To find the URL for a Donation Page, click “Donation Page” in the sidebar then “Settings.” You will see the URL listed at the top next to “Preview.”  

To find the URL for a Campaign, click “Campaigns” in the sidebar then “List.” Click the eye icon to open your Campaign page. 

Do I need to wait for my campaign to be approved? 

Yes. When you are finished building your campaign page, submit it for approval. Someone from From the Heart will review it and approve it, or let you know if anything needs to be revised. If you need your campaign to go live urgently, please follow up with an email to after you submit your campaign for approval.